Privacy Policy

Glotech Enterprise (Pty) Ltd (registration no. 2021/423354/07, "Glotech", "we", "us") is the "responsible party" under POPIA for the personal information described in this policy. You can reach us at admin@glotech.co.za for any privacy-related query.

We collect personal information you give us directly, through:

We also automatically log your IP address and submission timestamp when you use our forms, for security and fraud-prevention purposes.

• To respond to your enquiry and provide the instant ballpark estimate or accurate quote you requested.
• To deliver services you or your organisation have engaged us for, including booking confirmations where relevant.
• To improve our services, using feedback ratings and comments to refine our estimate tool.
• To meet legal and accounting obligations, such as invoicing and tax records.

Where we ask for consent — for example, the checkbox on our forms — we rely on that consent. Where we're responding to an enquiry you initiated, we rely on it being necessary to take steps at your request, or on our legitimate business interest in responding to enquiries sent to us.

We do not sell or rent your personal information. We share it only with trusted service providers who help us operate ("operators" under POPIA), each bound by confidentiality and security obligations:

• Our web hosting and database provider, who stores site and enquiry data on our behalf.
• Our messaging provider, used to deliver booking confirmations by email or WhatsApp where enabled.
• Our website analytics provider, which gives us anonymised statistics on how the site is used.

We only transfer personal information outside South Africa where one of these providers processes data as part of delivering their service, and we only work with providers who maintain internationally recognised security and privacy standards.

We retain enquiry and estimate-lead data for as long as reasonably necessary to respond to you and follow up, and no longer than 24 months from your last interaction with us — unless we're required to keep it longer for legal, tax, or accounting purposes, or you ask us to delete it sooner. Booking data held on behalf of an organisation using our booking product is retained per that organisation's own retention practice.

All data submitted through our site travels over HTTPS. Access to our database and admin tools is password-protected and restricted to authorised Glotech staff. We take reasonable technical and organisational measures to prevent loss, unauthorised access, or disclosure of your information.

• Strictly necessary — a local storage entry to remember your light/dark theme preference. This doesn't identify you.
• Analytics — only loads after you accept the cookie notice shown on your first visit. You can decline it there, or withdraw consent any time by clearing your browser's site data for this domain.

Under POPIA, you have the right to:

• Ask us to confirm what personal information we hold about you, and access it.
• Ask us to correct or update inaccurate information.
• Ask us to delete personal information we no longer have a valid reason to keep.
• Object to our processing of your information, or withdraw consent previously given — this won't affect processing already carried out.
• Lodge a complaint with us directly, or with South Africa's Information Regulator.

To exercise any of these rights, email admin@glotech.co.za. We'll respond within a reasonable time and in line with POPIA's requirements.

Our services are intended for use by adults acting on behalf of a business. Our instant estimate tool requires users to be 16 or older. We don't knowingly collect personal information from children without the consent of a parent or guardian, as required by POPIA.

If you're unhappy with how we've handled your information, you can also contact South Africa's Information Regulator:

• Email: inforeg@justice.gov.za
• Website: inforegulator.org.za

We may update this policy from time to time as our services or legal obligations change. The "last updated" date at the top of this page always reflects the latest version.